Myer Inc.

The Balanced Scorecard includes four perspectives:

Financial performance

Customer satisfaction

Internal business processes

Learning and growth

Reducing employee turnover relates to improving employee capabilities and satisfaction—key elements of the learning and growth perspective.

According to the Saylor BUS105 course:

“The learning and growth perspective focuses on employee training and corporate cultural attitudes related to both individual and corporate self-improvement.”

Employee turnover is a critical metric in that perspective.