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A company wants to integrate B2C Commerce and Service Cloud with Order Management so that...

A company wants to integrate B2C Commerce and Service Cloud with Order Management so that customers who are shopping online can receive support from service agents during returns, exchanges, and payments. The company wants to send order and transaction information to Service Cloud so that agents have the most up-to-date information when providing service to customers.

What capabilities of a B2C Commerce and Service Cloud integration can a service agent benefit from most?

A.

Service agents leverage order cancellation but only with custom development.

B.

Service agents leverage products, catalog, and inventory information directly in Service Cloud.

C.

Service agents leverage order line items, shipment, and payment information in Service Cloud.

D.

Service agents leverage the entire case history inside of B2C Commerce.

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