A business wants to migrate its customerservice provider from provider A to provider B.

When integrating a new LINK cartridge for a customer service provider, the following documents are essential:

Option A (Document the design of implementing a new B2C Commerce cartridge following the industry standard best practices): This ensures that the cartridge is implemented in a manner that is consistent with established best practices, enhancing maintainability and compatibility.

Option B (Document the data objects, the interface, and data synchronization frequency between the systems): It's crucial to define how data will flow between the new customer service provider and the commerce system, including the frequency of synchronization to ensure data integrity and timeliness.

Option D (Document the customizations required on top of the LINK cartridge based on current commerce implementation and business needs): Customizing the cartridge to fit the specific needs and existing setup of the commerce system ensures that the integration adds the intended value without disrupting existing operations.

These artifacts will guide the structured integration and customization of the LINK cartridge, ensuring it meets the business's operational and strategic needs.