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Universal Containers is at the start of a digital transformation program.

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Universal Containers is at the start of a digital transformation program. Members of the executive leadership team have provided a list of internal and external stakeholders who are dedicated to formulating the vision and desired business outcomes in a 2-day workshop. The executive leadership team hasmade the request to understand what the customer experience will look like out of this workshop.

What should a Solution Architect do to help formulate the high-level business vision and desired business outcomes?

A.

Facilitate a workshop with the executiveleadership team, applying the journey mapping process to create a vision and align customer journey to business objectives.

B.

Facilitate a strategy session with the executive leadership team to better understand their individual business units' priorities to achieve the business objectives.

C.

Ask to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision.

D.

Facilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements.

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