An Alexa Skill Builder implemented the built-in intentAMAZON.

Amazon Web Services AXS-C01 Question Answer

An Alexa Skill Builder implemented the built-in intentAMAZON.HelpIntent. In some cases, users are asking

for help using phrases that are specific to a skill’s terminology. Amazon Alexa does not understand these

phrases are help requests, and they are not being routed toAMAZON.HelpIntent.

According to best practices, how can this situation be corrected?

Create custom intents using the help utterances that are specific to the skill, and remove

AMAZON.HelpIntent.

UseAMAZON.FallbackIntentto capture spoken phrases that do not matchAMAZON.HelpIntent,

then determine if the user needs help.

Define custom slots forAMAZON.HelpIntentto capture the additional details in the users’ help requests

Extend the standard built-inAMAZON.HelpIntentusing additional samples in the skill’s interaction model

AXS-C01 PDF/Engine

Get 60% Discount on All Products, Use Coupon: "8w52ceb345"