What should you do if the LDAP status remains QUEUED for an extended period?

In the Archer environment, LDAP synchronization is an asynchronous process managed by the Archer Support Tools and specific Windows services. When an administrator triggers a manual LDAP sync or a scheduled sync begins, the job is placed into a processing queue within the Archer database. If the status remains "QUEUED" and never progresses to "IN PROGRESS" or "COMPLETED," the primary culprit is almost always the underlying service responsible for picking up that task.

As detailed in the Archer Administration II technical troubleshooting modules, the Archer LDAP Synchronization Service (or in newer versions, the Archer Queuing/Job Engine service) must be in a "Started" state on the web or application server to process these requests. If the service is stopped, hung, or crashed, the job will sit in the queue indefinitely. While network connections (Option C) and configuration settings (Option A) are important, they typically result in an "FAILED" status with an error log rather than a "QUEUED" status. Restarting the entire server (Option B) is an inefficient "last resort" that doesn't address the specific root cause as directly as verifying the service status in the Services console.