A user tries to use Erase All Content and Settings with their organization-owned iPhone.

Apple Apple-Device-Support Question Answer

A user tries to use Erase All Content and Settings with their organization-owned iPhone. But the option is dimmed. Why is this option dimmed?

Their iPhone has a restriction that prevents the user from erasing it.

Their iPhone is experiencing a software issue and must be restored.

Their iPhone is running a previous iOS version and must be updated first.

Their iPhone doesn’t support the feature.

Apple-Device-Support PDF/Engine

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