A solid governance structure is a required component of every Salesforce Revenue Cloud implementation (CPQ + Billing). Salesforce's project methodology stresses governance for:
Clear roles and responsibilities
Alignment across business and technical teams
Controlled communication flows
Coordinated delivery
Risk and issue management
Change control
Let's evaluate each option:
✅ A. To get agreement on the roles and responsibilities of the implementation team and customerThis is one of the core purposes of governance.
The RACI structure (Responsible, Accountable, Consulted, Informed) is part of governance setup and ensures:
No duplication of work
No gaps in ownership
Clear escalation paths
✔ This is correct.
❌ C. To ensure the implementation team can work independently with little customer inputThis is the opposite of governance.
Revenue Cloud projects require constant alignment with the customer across:
Catalog structure
Pricing rules
Billing cycles
Renewals
Integration design
Customer involvement is essential.
✖ Not a valid reason.
❌ E. To assign more work to the customerGovernance is not a method to increase customer workload.
It ensures collaboration, not burden shifting.
✖ Incorrect.
✅ B. To establish a communication plan between teams and coordinate the workGovernance defines how:
This is a fundamental governance objective.
✔ Correct.
✅ D. To ensure the implementation team is aligned with the customer on assigned workExactly.
Governance guarantees alignment on:
Scope
Requirements
Sprint commitments
Priorities
Change requests
✔ Correct.
✔ Final Verified AnswerA, B, D
