The Hierarchical View component is the standard Public Sector feature designed for precisely this requirement. Salesforce states that Hierarchical View provides users with a unified visualization of related records across up to four levels of a relationship hierarchy, eliminating the need to navigate multiple related lists and individual records.
The component supports Account as well as numerous Public Sector objects relevant to this scenario, including Visit, Inspection Assessment Indicator, Regulatory Code Violation, Violation Enforcement Action, Business License Application, Public Complaint, Regulatory Transaction Fee , and other related records. Salesforce gives a closely aligned example in which reviewers need to understand records associated with a business license application: an application leads to an inspection visit, the inspection can identify regulatory-code violations, and violations can result in enforcement actions and regulatory transaction fees. Hierarchical View presents those relationships as a connected structure rather than disconnected lists.
Custom Aura or Lightning Web Components could reproduce this functionality, but doing so would introduce unnecessary development and maintenance when Public Sector already supplies the purpose-built component. An AppExchange component creates the same unnecessary dependency.
Therefore, the lowest-customization and product-native solution is Hierarchical View .
Study Guide Reference: Agentforce Public Sector - Product-Specific Systems Knowledge – Hierarchical View; unified record visualization; Accounts; Visits; regulatory violations and enforcement records.
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