Universal Containers has family-friendly Scheduling Policies and wants to allow Service Resources to miss work...

Resource Absence is a flexible object that supports custom values, but it has specific behavior on the SFS Mobile App and in the scheduling engine that admins must understand.

Option B is correct. The SFS Mobile App creates Resource Absence records using the default record type. To ensure those absences are honored by Auto-Schedule and Global Optimization, the 'Non-Availability' record type must be the default — otherwise the engine ignores them.

Option D is correct. The standard 'Type' picklist on Resource Absence includes Vacation, Meeting, Training, and Medical out of the box. Admins can add custom values, but these are the seeded options.

Option E is correct. The SFS Mobile App's Profile tab includes an Absences section where Service Resources can view and create their own absences, which feeds directly into the Gantt and the optimizer.

Option A is incorrect because custom Type values do show on the Gantt; absences appear as colored bars on the resource row regardless of the Type value used.

Option C is incorrect because the optimizer considers all Resource Absence records with a Non-Availability record type, regardless of whether the Type value is standard or custom.