A customer has few types of resources: internal full-time, internal part-time, and full-time contractors.

To tier resources generally (not per customer), you use the Resource Priority Service Objective.

Option C is correct.TheResource Priorityobjective works on a scoring scale where aHigher Valueindicates aHigher Priority. The optimization engine attempts to assign the appointment to the resource that yields the highest overall schedule score.

By assigning Full-Time = 10, Contractors = 9, and Part-Time = 8, the engine will "score" the Full-Time option highest, followed by the Contractor.

Option Duses the inverse logic (1, 2, 3). If deployed, the engine would favor the Part-Time employees (Score 3) over the Full-Time employees (Score 1), which is the opposite of the requirement.

Options A and Brefer toPreferred Resource, which is typically defined on theAccountorWork Orderlevel (e.g., "Bob is preferred for Customer X"). It is not efficient for ranking entiregroupsof employees globally.