Option A is the most appropriate design because it provides scalable multi-agent orchestration, clear domain separation, and strong governance with minimal operational complexity. A supervisor-agent pattern is a standard AWS-recommended approach for multi-agent systems: one agent performs intent classification and routing, while specialized agents handle domain-specific tasks.
Isolating data with separate knowledge bases ensures that each specialized collaborator agent retrieves only the information relevant to its department. This improves response accuracy, reduces hallucinations, and supports privacy controls because clinical content, claims content, and scheduling content can have different access policies. IAM-based filtering ensures that each agent has permission only to the knowledge base it is authorized to use.
Routing patient inquiries through a supervisor agent supports high concurrency and extensibility. New departments or features can be added by introducing new collaborator agents and knowledge bases without redesigning the entire system. Because routing is handled centrally, changes in classification logic do not require updates across many independent supervisors.
Using RAG within each collaborator agent ensures that responses are grounded in department-approved information sources, which is critical in healthcare settings to reduce unsafe or incorrect guidance. This approach also improves performance because each retrieval scope is smaller and more relevant, supporting thousands of parallel interactions.
Option B introduces manual handoffs that do not scale. Option C relies on rule-based routing inside one general agent, which becomes brittle and difficult to govern as complexity grows. Option D mixes all departments into a single knowledge base and merges responses externally, increasing risk of incorrect domain answers and operational overhead.
Therefore, Option A best meets the scalability, correctness, and multi-agent onboarding requirements.
