A large retailer receives thousands of customer support inquiries about products every day.

Amazon Bedrock Agents provide the capability to automate repetitive tasks and orchestrate complex workflows using generative AI models. This is particularly beneficial for customer support inquiries, where quick and efficient processing is crucial.

Option B (Correct): "Automation of repetitive tasks and orchestration of complex workflows": This is the correct answer because Bedrock Agents can automate common customer service tasks and streamline complex processes, improving response times and efficiency.

Option A: "Generation of custom foundation models (FMs) to predict customer needs" is incorrect as Bedrock agents do not create custom models.

Option C: "Automatically calling multiple foundation models (FMs) and consolidating the results" is incorrect because Bedrock agents focus on task automation rather than combining model outputs.

Option D: "Selecting the foundation model (FM) based on predefined criteria and metrics" is incorrect as Bedrock agents are not designed for selecting models.

AWS AI Practitioner References:

Amazon Bedrock Documentation: AWS explains that Bedrock Agents automate tasks and manage complex workflows, making them ideal for customer support automation.