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A company deployed an AI/ML solution to help customer service agents respond to frequently asked...

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A company deployed an AI/ML solution to help customer service agents respond to frequently asked questions. The questions can change over time. The company wants to give customer service agents the ability to ask questions and receive automatically generated answers to common customer questions. Which strategy will meet these requirements MOST cost-effectively?

A.

Fine-tune the model regularly.

B.

Train the model by using context data.

C.

Pre-train and benchmark the model by using context data.

D.

Use Retrieval Augmented Generation (RAG) with prompt engineering techniques.

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