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To improve members’ abilities to make appropriate care decisions about specific medical problems, some health...

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To improve members’ abilities to make appropriate care decisions about specific medical problems, some health plans use a form of decision support known as telephone triage programs. The following statements are about telephone triage programs. Select the answer choice containing the correct statement.

A.

The primary role of telephone triage clinical staff is to diagnose the caller’s condition and give medical advice.

B.

Quality management (QM) for telephone triage programs typically focuses on the clinical information provided rather than on the quality of service.

C.

Currently, none of the major accrediting agencies offers an accreditation program specifically for telephone triage programs.

D.

A telephone triage program may also include a self-care component.

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