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The statements below describe technology used by two MCOs to respond to incoming telephone calls:...

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The statements below describe technology used by two MCOs to respond to incoming telephone calls:

    The Morton MCO uses an automated system that answers telephone calls with recorded or synthesized speech and prompts the caller to respond to a menu of opt

A.

Autumn's device is best described as an interactive voice response (IVR) system.

B.

Both Morton's system and Autumn's device are applications of computer/telephony integration (CTI).

C.

Morton's system is best described as an automatic call distributor (ACD).

D.

Morton's system can be correctly characterized as an expert system.

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