The statements below describe technology used by two health plans to respond to incoming telephone...

AHIP AHM-250 Question Answer

The statements below describe technology used by two health plans to respond to incoming telephone calls:

The Manor Health Plan uses an automated system that answers telephone calls with recorded or synthesized speech and prompts the caller to respond t

Manor's system is best described as an automated call distributor (ACD).

Both Manor's system and Squire's device are applications of computer/telephone integration (CTI).

Squire's device is best described as an interactive voice response (IVR) system.

All of these statements are correct.

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