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Member satisfaction is a critical element of a health plan's quality management program.

AHIP AHM-250 Full Course Access
AHIP AHM-250 View All Questions

Member satisfaction is a critical element of a health plan's quality management program. A health plan can obtain information about member satisfaction with various aspects of the health plan from

A.

surveys completed by members following a visit to a provider

B.

surveys sent to plan members who have not received healthcare services during a specified time period

C.

periodic reports of complaints received by member services personnel

D.

all of the above

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The following paragraph contains an incomplete statement.