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In the following sections, we will describe some of the measures health plans use to...

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In the following sections, we will describe some of the measures health plans use to evaluate the quality of the services and healthcare they offer their members.

Which of the following is the best description of what a 'Process measure' evaluates?

A.

The nature, quantity, and quality of the resources that a health plan has available for member service and patient care.

B.

The methods and procedures a health plan and its providers use to furnish service and care.

C.

The extent to which services succeed in improving or maintaining satisfaction and patient health.

D.

None of the above

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