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When assessing the impact and severity of options on how to handle change, not all...

When assessing the impact and severity of options on how to handle change, not all costs are financial. What type of cost is reflected in the downtime experienced while staff are trained to use a new process or system?

A.

Productivity dip.

B.

Safety & Wellbeing.

C.

Reputational.

D.

Opportunity.

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