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Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce agent...

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Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce agent handling time with AI- generated responses. The agents should be able to leverage their existing

knowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge.

Which step should UC take to meet this requirement?

A.

Turn on Service AI Grounding, Grounding with Case, and Service Replies.

B.

Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.

C.

Turn on Service AI Grounding and Grounding with Knowledge.

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