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Universal Containers needs to provide insights on the usability of Agents to drive adoption in...

Salesforce Agentforce-Specialist Full Course Access
Salesforce Agentforce-Specialist View All Questions

Universal Containers needs to provide insights on the usability of Agents to drive adoption in the organization.

What should the Agentforce Specialist recommend?

A.

Agent Analytics

B.

Agentforce Analytics

C.

Agent Studio Analytics

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Universal Containers (UC) plans to send one of three different emails to its customers based...
Universal Containers would like to route a service agent conversation to a human agent queue.
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