Universal Containers has implemented an agent that answers questions based on Knowledge articles.

Comprehensive and Detailed In-Depth Explanation:UC’s agent answers questions using Knowledge articles, configured in Agent Builder. Let’s identify the topic and action.

Option A: General Q&A topic and Knowledge Article Answers action."General Q&A" is not a standard topic name in Agentforce, and "Knowledge Article Answers" isn’t a predefined action. This lacks specificity and doesn’t match documentation, making it incorrect.

Option B: General CRM topic and Answers Questions with LLM Action."General CRM" isn’t a default topic, and "Answers Questions with LLM" suggests raw LLM responses, not Knowledge-grounded ones. This doesn’t align with the Knowledge focus, making it incorrect.

Option C: General FAQ topic and Answers Questions with Knowledge Action.In Agent Builder, the "General FAQ" topic is a common default or starting point for question-answering agents. The "Answers Questions with Knowledge" action (sometimes styled as "Answer with Knowledge") is a prebuilt action that retrieves and grounds responses with Knowledge articles. This matches UC’s implementation and is explicitly supported in documentation, making it the correct answer.

Why Option C is Correct:"General FAQ" and "Answers Questions with Knowledge" are the standard topic-action pair for Knowledge-based question answering in Agentforce, per Salesforce resources.

References:

Salesforce Agentforce Documentation: Agent Builder > Actions – Lists "Answers Questions with Knowledge."

Trailhead: Build Agents with Agentforce – Describes FAQ topics with Knowledge actions.

Salesforce Help: Knowledge in Agentforce – Confirms this configuration.