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Universal Containers has deployed several specialized Agentforce Employee Agents, such as IT Support, HR Assistant,...

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Universal Containers has deployed several specialized Agentforce Employee Agents, such as IT Support, HR Assistant, and Procurement, to assist with internal tasks. Recently, UC’s help desk has reported a high volume of failed interactions because employees are frequently selecting the incorrect agent to handle their requests, for example, asking the HR Assistant agent to reset a network password. UC wants to improve the user experience, scale their deployment, and centralize control without requiring employees to guess which agent to use.

Which architectural approach should the Agentforce Specialist recommend to resolve this issue?

A.

Create a custom validation rule on the Agent Session object to prevent users from submitting prompts that do not match the selected agent’s system instructions.

B.

Implement a Single Org Multi-Agent (SOMA) to act as a unified, central entry point that interprets user intent and routes the request to the appropriate specialized capabilities.

C.

Deploy a standalone Multi-Agent architecture where each specialized agent prompts the user to verify their specific department and role before proceeding with the conversation.

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