The support team at Coral Cloud Resorts needs to create a Flex prompt template that...

The correct answer is B because the requirement is about controlling the structure of generated text. In Prompt Builder, the cleanest way to obtain consistent output is to state the required format directly in the prompt instructions, including the exact section headings: Issue, Steps Taken, and Next Action. This gives the large language model a clear output contract and reduces variation between summaries. Option A is wrong because chain-of-thought reasoning is not appropriate for exposing or forcing internal reasoning, and it does not guarantee a fixed business format. Option C is unnecessary because a flow can support orchestration, but the formatting requirement can be handled directly through explicit prompt instructions. Salesforce prompt engineering guidance emphasizes using clear task framing, examples, and structured instructions to improve output reliability.