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Pinnacle Healthcare is enhancing its agent and Agent Script implementation to improve patient scheduling and...

Pinnacle Healthcare is enhancing its agent and Agent Script implementation to improve patient scheduling and care coordination. The head of compliance has identified a need to ensure deterministic behavior for agents when verifying patient information before scheduling appointments. The process must enforce compliance by gating downstream actions, for example, scheduling, until patient verification is complete.

What is the most appropriate approach the Agentforce Specialist should recommend while adhering to standard configuration guidelines?

A.

Call a custom Apex @InvocableMethod to enforce the verification logic and dynamically update the scheduling action availability.

B.

Use @utils.setVariables to update a mutable session variable for patient verification status and gate scheduling actions with available when.

C.

Use template expressions in the action descriptions to dynamically display instructions based on the verification status.

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