An Agentforce Specialist is creating a custom agent action.

Per the AgentForce Custom Action Development Guide, if a topic is correctly triggered but the wrong action is executed, the issue typically lies in action instructions. The documentation notes: “Action instructions provide the LLM with explicit guidance on when and how to use a given action. Poorly written or ambiguous instructions can cause the reasoning engine to select an incorrect action, even within the right topic.”

Option A (Action Scope) defines data inputs/outputs, not reasoning behavior.

Option C (Classification Description) pertains to topic-level intent, not action execution.

Thus, Option B — refining and testing the action instructions — ensures accurate behavior and action selection.

References (AgentForce Documents / Study Guide):

AgentForce Action Creation Guide: “Testing and Refining Action Instructions”

AgentForce Builder User Guide: “Ensuring Correct Action Selection”

AgentForce Study Guide: “Troubleshooting Incorrect Action Mapping”