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An Agentforce at Universal Containers is trying to set up a new Field Generation prompt...

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An Agentforce at Universal Containers is trying to set up a new Field Generation prompt template. They take the following steps.

1. Create a new Field Generation prompt template.

2. Choose Case as the object type.

3. Select the custom field AI_Analysis_c as the target field.

After creating the prompt template, the Agentforce Specialist saves, tests, and activates it. Howsoever, when they go to a case record, the AI Analysis field does not show the (Sparkle) icon on the Edit pencil. When the Agentforce Specialist was editing the field, it was behaving as a normal field.

Which critical step did the Agentforce Specialist miss?

A.

They forgot to reactivate the Lightning page layout for the Case object after activating their Field Generation prompt template.

B.

They forgot that the Case Object is not supported for Add generation as Feinstein Service Replies should be used instead.

C.

They forgot to edit the Lightning page layout and associate the field to a prompt template

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