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Cloud Kicks has a very large knowledge base in Salesforce, Service reps are having a...

Salesforce Advanced-Administrator Full Course Access
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Cloud Kicks has a very large knowledge base in Salesforce, Service reps are having a hard the finding the most reviewing articles because there are too many search results.

What should the administrator do to help service reps quickly narrow down the number of articles?

A.

Implement and configure Data Categories.

B.

Delete and remove old Knowledge articles.

C.

Update Knowledge to auto-search the case’s subject.

D.

Activate and configure Einstein Search.

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