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UniversalContainers' agents often need to access the same cases, contacts, and orders multiple times per...

Salesforce ADM-261 Full Course Access
Salesforce ADM-261 View All Questions

UniversalContainers' agents often need to access the same cases, contacts, and orders multiple times per day. What should a consultant recommend to meet this requirement?

A.

Create a custom list view for cases, contacts, and orders and pin them to the side bar.

B.

Enable the "Access Recent Items" user permission on the user profiles.

C.

Enable the "History" component within the Salesforce Console for Service.

D.

Embed a "Recent Items" Visualforce component into the Salesforce Console for Service.

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