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Universal Telco sells and supports a line of smart phones.

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Universal Telco sells and supports a line of smart phones. The company offers support via phone, email-to-case, web-to-case, and a customer portal. The call center manager is incented to drive support through customer self-service. Which report should be included on the manager's dashboard? Choose 3 answers

A.

Number of Portal Logins per Day

B.

Knowledge Article Usage

C.

Average Call Handle Time

D.

Cases by Support Channels

E.

Escalated Calls

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