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Universal Containers needs to customizeSalesforce to improve its Support Agents' experience so they can work...

Salesforce ADM-261 Full Course Access
Salesforce ADM-261 View All Questions

Universal Containers needs to customizeSalesforce to improve its Support Agents' experience so they can work moreefficiently.

Which two features requires Service Cloud?

A.

Open multiple case records as tabs and sub tabs

B.

Unique page layouts for each Case Record Type

C.

Utility Bar

D.

Access to Knowledge Articles

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