Summer Special Limited Time 60% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: 8w52ceb345

Universal Containers is using the Service Cloud Console for managing cases.

Salesforce ADM-261 Full Course Access
Salesforce ADM-261 View All Questions

Universal Containers is using the Service Cloud Console for managing cases. They would like to add the Salesforce SoftPhone to enable click-to-dial capability. What needs to be configured for the SoftPhone to work in Salesforce?; Choose 3 answers

A.

Assignthe Salesforce users to the Call Center.

B.

Install an adapter from AppExchange to work with third-party CTI systems

C.

Use Apex to create an adapter to work with third-party CTI systems

D.

Create a SoftPhone layout and assign to user profiles

E.

Assign the Salesforce CTI license to Salesforce users

ADM-261 PDF/Engine
  • Printable Format
  • Value of Money
  • 100% Pass Assurance
  • Verified Answers
  • Researched by Industry Experts
  • Based on Real Exams Scenarios
  • 100% Real Questions
buy now ADM-261 pdf
Get 60% Discount on All Products, Use Coupon: "8w52ceb345"
Next
Universal Containers is trying toreduce the amount of time support agents spend creating cases.
Customer support agents want theability to view customer related information along with caseinformation on all...
Previous