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Universal Containers is implementing Salesforce Knowledge for call center agents.

Salesforce ADM-261 Full Course Access
Salesforce ADM-261 View All Questions

Universal Containers is implementing Salesforce Knowledge for call center agents. The company needs to ensure that agents can contribute to the knowledge base to promote adoption. Which functionality supports these requirements?

A.

Allow agents to create Knowledge articles when closing a case.

B.

Require agents to create Knowledge articles when opening a case.

C.

Add the Submit Feedback button to articles.

D.

Add the Submit Feedback buttonon the Solutions tab.

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