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Universal Containers is implementing acall center using CTI (Computer-telephony integration).

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Universal Containers is implementing acall center using CTI (Computer-telephony integration).

Which three items, at a minimum, must be implemented and deployed to ensure success?

Choose 3 answers

A.

Configure call center definition

B.

Deploy Call Center Directory

C.

Install CTIadapterusing open CTI

D.

Configure IVR auto response

E.

Assign users to a call center

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