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Universal Containers' contact center would like to measure and communicatecase escalation rates to management.

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Universal Containers' contact center would like to measure and communicatecase escalation rates to management. Which solution should a consultant recommend to meet this requirement?

A.

Create abucket field on a report to calculate the percentage of escalated cases

B.

Create a case report with a custom summary formula to calculate the percentage of escalated cases

C.

Create a formula field on the case record to calculate percentage of escalated cases

D.

Create a daily snapshot report of all cases and calculate percentage of escalated cases

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