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Universal containers are developing a business continuity plan for their contact center.

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Universal containers are developing a business continuity plan for their contact center. What should the company consider? Choose 2 answers

A.

Recovery point objective

B.

Criteria for plan activation

C.

Open access to systems

D.

Site consolidation

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Universal Container's customers like speaking to a live support agent on complex product issues.
At Universal Containers, a support agent dedicated to one customer regularly handles complexintegration-related cases.
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