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In the telesales contact center, Universal Containers has three-step and five-step order process, contingent onthe...

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In the telesales contact center, Universal Containers has three-step and five-step order process, contingent onthe type of product solD. Which approach should be used to optimize the order process? Choose 2 answers

A.

Use Visualforce to create a wizard for each process

B.

Organize the fields on the page layout to match each process

C.

Use Visual Workflow to streamline the process

D.

Create a custom object for eachstep in the process

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