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What are benefits of deploying Knowledge in a highvolume Service Cloud portal?

Salesforce ADM-261 Full Course Access
Salesforce ADM-261 View All Questions

What are benefits of deploying Knowledge in a highvolume Service Cloud portal? (Choose 2)

A.

Replaces the need for an email channel

B.

Eliminatestracking of customer entitlements

C.

Uncovers gaps in the knowledge base

D.

Reduces incoming call volume

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