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A Service Rep transfers a Live Agent Chat to another Rep.

Salesforce ADM-261 Full Course Access
Salesforce ADM-261 View All Questions

A Service Rep transfers a Live Agent Chat to another Rep.

Which two things willhappened?

A.

The Customer is shown the new Rep's name

B.

Both Service Reps can chat with the customer

C.

The chat transcripts and case are transferred

D.

The Customer doesn't know they were transferred

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