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A manager has noticed an increasein average case age.

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A manager has noticed an increasein average case age. This isnegatively impacting customer satisfaction. The manager wants to compare the amount of time that cases have spent within each status during their lifecycle. Which reporting solution should be recommended?

A.

Create a report using the Case Lifecycle report type.

B.

Create a report using the Case Age report type.

C.

Create a report using the Case Historical Trending report type.

D.

Create a report using the Case Snapshot report type.

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