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A case has not been closed even after 30 days, but those cases canbe closed...

Salesforce ADM-261 Full Course Access
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A case has not been closed even after 30 days, but those cases canbe closed in 7 days. What should the consultant do toovercome this? choose 2 options

A.

Use auto response rule to send an email

B.

Use escalation rule to send an email

C.

Supervisors to investigate those cases

D.

Identify those cases and assign to the closure team

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