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DreamHouse Realty regularly processes customer requests for warranty work and would like tooffer customers a...

Salesforce ADM-201 Full Course Access
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DreamHouse Realty regularly processes customer requests for warranty work and would like to

offer customers a self-serve option to generate cases.

Which two solutions should an administrator use to meet this request?

Choose 2 answers

A.

Web-to-Case

B.

Case Escalation

C.

Case Queues

D.

Email-to-Case

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