Cloud Kicks has a Customer success agent going on leave and needs to change ownership...

A user with manager role above the agent can change ownership on multiple cases that are owned by the agent or by users below the agent in the role hierarchy. A user with the System Administrator profile can change ownership on any case, regardless of the owner or role hierarchy. References: https://help.salesforce.com/s/articleView?id=sf.case_change_owner.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.admin_userperms.htm &type=5