A user queried Salesforce for user information, and it returned a name, email address, and...

Step 1: Query Workfront for User Based on Email Address

Salesforce provides the email address of the user. Since Workfront uses user IDs for task assignments, the email address can be used as a unique identifier to query Workfront’s database.

A query module in Workfront Fusion retrieves the corresponding Workfront user ID using the provided email address.

Step 2: Assign Task Using Returned ID

After retrieving the Workfront user ID, use it in the assignment field of the task module in Fusion.

The task assignment process requires a valid user ID, ensuring proper linkage and assignment within Workfront.

Why Not Other Options?

A. Assign the task using the provided user ID > add the user ID to the assignment field: The Salesforce user ID is not recognized by Workfront. It is necessary to query Workfront to convert the email into a Workfront-compatible user ID.

C. Query Workfront based on the user's name > assign task using returned email address: Workfront uses user IDs, not email addresses, for task assignments. Names are also not unique and could cause assignment errors.

References:

Adobe Workfront Fusion Documentation: Task Assignments Using User IDs

Experience League Community: Mapping Salesforce Data to Workfront Tasks