An Adobe Campaign Classic Developer’s client uses a unique customer ID to identify and contact...

In Adobe Campaign Classic, handling exclusions for email-based campaigns often differs from those for campaigns based on unique customer IDs (such as a numeric identifier). When using a unique customer ID, the exclusion settings may be adjusted based on this identifier rather than email-specific rules. Let’s explore how the exclusion setting in Duplicate addresses during delivery would be affected by the change in the customer identifier from email to a number:

Duplicate Addresses During Delivery:This setting is primarily useful in email campaigns, as it prevents sending multiple emails to the same email address. However, if the identifier is a number instead of an email address, this setting would have no impact. In the case of emails, Adobe Campaign Classic checks for duplicate email addresses to avoid redundant emails. When the identifier is numerical, Adobe Campaign wouldn’t inherently recognize or treat different email addresses as duplicates based on a numerical ID.

Quarantined Recipients:Quarantine settings in Adobe Campaign Classic are generally managed by email addresses or mobile numbers. If a numerical ID replaces an email as the primary identifier, quarantine settings might not change in terms of functionality. However, email-based quarantines are directly tied to email delivery issues, so they are more impactful when emails are the primary customer identifier.

Previously Contacted Recipients:This setting depends on tracking previously contacted individuals, which can be managed by email, mobile number, or customer ID. The primary change here would be in tracking by a different identifier; otherwise, the exclusion criteria would remain consistent.

Recipients Who No Longer Want to Be Contacted:Adobe Campaign Classic handles this through subscription or opt-out statuses, which are commonly associated with email addresses or mobile numbers. When using a unique numerical ID, the system could still enforce opt-out preferences, but it would be less directly tied to email behavior and more to customer ID-based exclusions.

Thus, Duplicate addresses during delivery is the setting most likely to behave differently when switching from email to a numerical customer ID, as it is inherently designed to recognize duplicate email addresses rather than unique numeric identifiers. This difference is specific to how Adobe Campaign Classic manages exclusions in email campaigns and highlights the distinction betweenemail and numeric-based customer identification in delivery settings.