Three weeks ago, a P3 ticket was closed.

According to Adobe Support ticketing protocols, once a ticket has been marked as resolved and successfully closed (especially after a prolonged period like three weeks), it cannot be re-opened or escalated. The system locks closed tickets. Even if the symptoms appear identical, a recurrence requires the engineer to open a brand new ticket. They should reference the old ticket number in the new ticket's description so the support team can review the historical context and previous resolutions.