The head of customer service wants to identity potential bottlenecks in the support workflow of...

The Cumulative Flow Diagram is the report that provides the information that the head of customer service wants. The Cumulative Flow Diagram is a tool that visualizes the quantity and distribution of work items along different stages of a process. The report shows how many work items are in each stage at any given time, and how they flow from one stage to another. The report can help identify potential bottlenecks in the support workflow by showing where work items accumulate or stagnate over time. For example, if the report shows a sudden increase or a wide band of work items in the “Waiting for Customer” stage, it may indicate that the customers are not responding quickly enough or that the support team is not following up effectively. The report can also help monitor the overall progress and performance of the support teams by showing the total number of work items created, resolved, and remaining over time. References: Managing Jira Projects Data Center and Server: Certification Bundle, Cumulative Flow Diagram