Your client's customer management application is finally released to Production.

Comprehensive and Detailed In-Depth Explanation:

The scenario involves reusing a customer information section from an existing application in a new application for campaign management, with the developer encountering issues. Appian’s best practices emphasize reusability, efficiency, and maintainability, especially when leveraging existing components across applications.

Option B (Ask the developer to convert the original customer section into a shared object so it can be used by the new application):This is the recommended approach. Converting the original section into a shared object (e.g., a reusable interface component) allows it to be accessed across applications without duplication. Appian’s Design Guide highlights the use of shared components to promote consistency, reduce redundancy, and simplify maintenance. Since the new application requires similar customer data (name, address, etc.), reusing the existing section—after ensuring it is modular and adaptable—addresses the developer’s issues while aligning with the client’s goal of leveraging prior work. The developer can then adjust the shared object (e.g., via parameters) to fit the campaign context, resolving their issues collaboratively.

Option A (Provide guidance to the developer on how to address the issues so that they can proceed with their work):While providing guidance is valuable, it doesn’t address the root opportunity to reuse existing code. This option focuses on fixing the new object in isolation, potentially leading to duplicated effort if the original section could be reused instead.

Option C (Point the developer to the relevant areas in the documentation or Appian Community where they can find more information on the issues they are running into):This is a passive approach and delays resolution. As a Lead Developer, offering direct support or a strategic solution (like reusing components) is more effective than redirecting the developer to external resources without context.

Option D (Create a duplicate version of that section designed for the campaign record):Duplication violates Appian’s principle of DRY (Don’t Repeat Yourself) and increases maintenance overhead. Any future updates to customer data display logic would need to be applied to multiple objects, risking inconsistencies.

Given the need to leverage existing customer information and the developer’s issues, converting the section to a shared object is the most efficient and scalable solution.