You are making changes to a record type named Support Case which has an existing...

Appian ACD101 Question Answer

You are making changes to a record type named Support Case which has an existing related action titled Update Case.

Your customer requests an enhancement to make the update case action easily accessible when viewing the summary of a support case record.

What should you do?

Configure the Summary record view and add a shortcut to the Update Case-related action.

Set the visibility of the Update Case-related action to the Summary view.

Add a new record relationship between the Support Case record type, Summary view, and Update Case-related actions.

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